Hello! Welcome to UnderCtrl's Privacy Policy. This policy describes how UnderCtrl and third-party marketing and advertising partners collect, use, process and share information about you.
This Privacy Policy applies to all of our games. It also applies to our marketing and advertising campaigns across all platforms and other services we will provide to you from time to time. In this Privacy Policy, we refer to our games, websites, marketing and advertising campaigns, and other services collectively as our "Services."
By downloading, accessing and/or playing our games, or interacting with our website or other services, you consent to our collection and use of your information in accordance with this Privacy Policy, which includes consenting to us and our advertising partners in accordance with this Privacy Policy Your data is used for the purposes of targeted advertising as described in the Marketing and Advertising section of the Policy. These sections will also explain how to give consent by opting in, or how to refuse or withdraw your consent to the use of data for targeted advertising purposes. If you have any concerns about providing information to us or using it as described in this Privacy Policy, you should not use our games or other services.
1. Other Information we collect when you use our products
By downloading our game, you allow us to collect and use your gaming related player data (e.g. player name/ID, level, results, achievements, rewards, images, information, documents) for staging the game; in other words, to offer you a safe, smooth, efficient and customized gaming experience. We will use this gaming related player data for technical and communicative setup, and for our games to be further developed. We do not collect any personal data about you, i.e. we don’t collect or store any personal information that would allow us to identify you as an individual. We care about offering you a fun gaming experience and for this, we require no personal data to be disclosed.
2. How we use your information
We may use information about you for various purposes, including to:
• Provide, maintain and improve our current Services;
• Develop new Services;
• Provide and deliver the products and services you request and send you related information;
• Facilitate communications between users;
• Respond to your comments, questions and requests and provide customer service and support;
• Send you technical notices, updates, security alerts, push notifications and support and administrative messages;
• Communicate with you about products, services, offers, promotions and events offered by us and others, and provide news and information we think will be of interest to you;
• Personalise and improve our Services with the use of profiling to provide targeted advertisements, content or features;
• Process and deliver contest entries and rewards;
• Monitor and analyse trends, usage and activities in connection with our Services;
• Link or combine with information we get from others to help understand your needs and provide you with better service;
• Carry out any other purpose for which the information was collected.
However, we do not request or intend to collect any “special categories information" such as information on health, race, religion, political opinions, sexual preferences or orientation. Be cautious when sharing this information about yourselves (or others) in our Services.
3. Who do we disclose your information to
We use some third parties to help us deliver the best possible experience (e.g., cloud services to back up your data, support ticketing and fraud detection). When we use a third party, we only do this to process or store your information for the purposes described in this privacy policy. We also have affiliates around the world who help us deliver the Game Services and we may be required by a court or legal obligation to disclose certain information in some circumstances.
4. Age guidelines
Protecting children's privacy is extremely important to us. We also encourage parents and/or guardians to always take an active role in their child's online experience.
Our products are not intended for use by children under the age of 13 and we do not knowingly collect any personal information from children under the age of 13. If you are a resident of the European Economic Area (EEA) under the age of 16 or a minor is in your country of residence, please seek permission from your legal guardian to use or access our products. Additional age-based privacy information specific to California residents is set forth below in the Privacy Notice for California Residents. If you believe that we have inadvertently collected information about your child, please contact us (information below) so that we can promptly delete this information.
5. Data retention
We retain your personal information collected as described in this Privacy Policy for as long as needed to provide you the Services or we have a legitimate business reason to do so.
When we no longer have ongoing legitimate business reason to process your personal information, we will delete your data.
6. Your information security
We will not sell or rent your personal data to others, we will only share your personal data as described below:
- other users.
Share with other users/friends if you choose to share such information;
- service provider.
Third party suppliers, service providers, contractors or agents who perform functions on our behalf may not be located in your home country.
- Business transfer.
We may transfer the information we collect from you to another company if we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of bankruptcy proceedings .
- Responding to legal process.
To comply with the law, judicial process, court order, or other legal process, such as in response to a court order or subpoena.
- Protect us and others.
We believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or participation as evidence in litigation.
- We may share and disclose aggregated or de-identified information about users of the Services with third parties for marketing, advertising, research, analytical or similar purposes.
- For any other purpose with your consent. To help ensure a safe and secure player experience, we continually develop and implement administrative, technical and physical security measures to protect your data from unauthorized access or loss, misuse or alteration.
Right of access and portability: You have the right to request that we notify you of, and obtain a copy of, the PI we collect, use and share about you.
Right to rectification: You have the right to rectify your information, restrict processing and object to the use of your PI in certain circumstances provided by law.
Right to object: In certain circumstances, you have the right to object to the processing of your PI. For example, you have the right to object to the use of your PI for direct marketing purposes.
Right to restriction: In certain circumstances, you have the right to restrict the processing of your PI.
Right to erasure: Under certain circumstances provided by law, you have the right to request that we delete the PI we have collected or retained about you.
In some cases, your choice to provide, change or delete information may affect our ability to provide services or your user experience.
We may refuse to process a request that is not otherwise required by applicable law.
You have the right not to be unlawfully discriminated against for exercising these rights.
If the user requests to modify the personal information, the user information shall not be used or provided until the modification is completed to ensure the use and provision of accurate personal information.
If such information has been provided to any third party, the recipient will be notified immediately of the change so that the information can be amended.
If you wish to delete your personal data,
- Withdraw your consent in game settings
7. Questions and complaints
For any inquiries, complaints, feedback or other matters related to personal information protection which arise while you use the Services, please contact the Data Protection Officer or the responsible department.
Data Protection Officer and Responsible Department
Department: Data Protection Part
Contact: Customer Service royaltyhowse@gmail.com
You also have the right to file a complaint with your local data protection authority, if you are not satisfied with the way we are processing your personal data.